Help & FAQs

Yes, that can happen. Make sure the system isn't directly against the cabinet wall – leave some space to avoid resonance. It also helps to place some soft rubber feet under the device. This significantly reduces vibrations and noise.

Please check that the filter is properly tightened. An incomplete seal may prevent the sensor from resetting.

A: After changing the filters, you need to reset the filter life. Here's how:

1. Press and hold the "Reset" button for 3 seconds. A buzzer will sound, and you can then select the filter you wish to reset.
2. Press the "Reset" button to switch between filters. The indicator for the selected filter will flash.
3. After selecting the filter, press and hold the "Reset" button again for 3 seconds. You will hear a beep. The indicator for the selected filter will change back to blue – this means the filter has been successfully reset. If you do not operate the device within 10 seconds, the mode will automatically exit and the normal display will resume.

Please check the following:

1. Make sure that all hoses are fully inserted into the connectors until they audibly click into place.
2. Check that the filter housings are tightened properly.
3. Locate the exact leak point – connection, filter housing, or hose itself. If possible, make a short video and contact us. We will help you solve the problem.

This is normal and the water is safe to drink.

The pump pressurizes both water and air, causing the air molecules to shrink and increase their solubility. The air remains dissolved under pressure in the RO system. When you open the tap, the pressure is released, and bubbles appear. The water may look cloudy or whitish, but these are just air bubbles. Let it stand briefly—all the bubbles will disappear, and the water is perfectly safe to drink.

A slightly higher TDS value at startup is normal and drops back to normal after about 1 minute.

This is due to permeation – a natural phenomenon in all RO systems (both with and without a tank). When the system is running, the pressure forces water through the RO membrane, removing impurities. When the system stops, the pressure drops, and due to concentration differences, small amounts of ions can pass into the purified water, leading to a slight increase in TDS.

Even with this initial increase, the water quality is still far better than with any other filtration method (activated carbon, KDF, ceramic, UF, UV, etc.). The water is ready to drink immediately – no waiting required. No harmful substances are released.

This indicates prolonged operation. If the system produces water continuously for 30 minutes, it switches to protection mode – all components stop working and the lights flash red.

Should this happen, simply unplug the power cord for 10 seconds and then plug it back in.

Please follow these guidelines:

1. If the system will not be used for more than 2 days, let the filtered water run for at least 5 minutes before use.
2. If not used for more than 1 week: Close the filter cartridge and store it in the refrigerator (do not freeze). Before the next use, let the filtered water run for at least 10 minutes.
3. For longer storage: Turn off the water supply, unplug the power cord and open the tap to release the internal pressure – this protects the system from damage.

Please check the system for leaks. If no leak is found, the high-pressure switch may be faulty and need to be replaced.

Our tankless reverse osmosis (RO) system features an automatic flushing function. This is activated when:

1. Flushing on startup: After being switched on, the system automatically flushes for 30 seconds.
2. Flushing after 10 minutes of cumulative water production: When the cumulative water production reaches 10 minutes, the system automatically flushes for 10 seconds after switching to standby mode.
3. Flushing during continuous water production: If the system produces water continuously for 10 minutes, it will automatically flush for 15 seconds.
4. Flushing in standby mode: In standby mode, the system automatically flushes for 18 seconds every 6 hours.

The system features a filter life indicator (for the first and second stages only). Different colors indicate the remaining lifespan:

1. A solid blue indicator means the filter is working normally.
2. Flashing red indicator: The filter lifespan is about to expire (remaining lifespan < 5%).
3. Permanent red indicator: The filter has expired.

The recommended replacement interval for the ASR211 is one year or a cumulative water production of 60 hours (approximately 900–1000 gallons). The ASR212-600G is two years or 120 hours (approximately 1800–2000 gallons). The TAM3 is at approximately 900–1000 gallons.

This is because the TAM filter (the post-filter) adds minerals to the water. Normally, the TAM increases the TDS value by 10–70 ppm. If the system hasn't been used for a long time, the TAM enriches the water with even more minerals – then the water is very good and the pH value is above 9.

The TDS value is only displayed during initial setup after the system has produced water for one minute. While the system is running, the TDS sensor inside the device tests the water quality every minute. Therefore, if you have just restarted the system, you must wait approximately one minute for the TDS value to appear.

To avoid resonance noise and achieve the best filtration performance, we recommend placing the system vertically. However, since the water cycle board is integrated into the system, you can also lay it down if space is limited. As long as it doesn't leak and doesn't make any disturbing noises, you can use it without any problems.

Please note that the filter life indicator is calculated based on pump operating time. Therefore, if you use the system infrequently, the indicator will not change color. We recommend changing the filter according to the recommended interval.

Please check that all screw connections are fully tightened. We recommend hiring a local professional installer for the installation. Self-installation can lead to overlooked details and consequently, leaks. If necessary, please contact us.

No, the valve does not close during a network interruption. The device reconnects automatically. Even in the event of a power outage or network loss, the device can continue to operate for approximately 3 months thanks to its built-in lithium battery.

Please contact our customer service for further assistance.

Yes, that's normal. The device needs power for the Wi-Fi connection. In the event of a power outage, the app cannot connect – the device runs on its built-in battery (which lasts 3-4 months) and continues to detect leaks. The valve remains in its last set state. In the event of a leak, the valve closes automatically, but you will not receive a warning. Data is stored locally even without a network connection.

Reconfigure your network and monitor its stability in the future. Frequent connection drops indicate a weak signal. We recommend placing the router as close as possible to the device.

Please check the following:

1. Does the device indicate a water flow when no water appliance is in use?
2. Have you performed a leak test with the device? It doesn't usually trigger a false alarm.

Here's how to perform a leak test: Open the main water valve, turn off all water appliances, and start the leak test. If a weak flow is detected, there may be a small leak in your home's plumbing.

Please contact us if you have any further questions.

1. Check the flow rate during the alarm. If the flow rate exceeds 7.04 GPM, the device detects a pipe rupture and automatically closes the valve.
2. Recommendation: For extended operation of water-intensive appliances, use the "Protection Timer" function. This allows the LP365 to ignore high water consumption. You can set the protection timer to switch on and off at fixed times – for example, switching off at 6:00 AM and back on at 7:00 AM. During this period, the appliance will not monitor water consumption.

Due to the diameter requirements of the flow meter, the device has a tapered inner diameter design, which can reduce water pressure to some extent. If this pressure change significantly affects your daily water consumption, please discontinue use of the device and contact our customer service.

Yes. A higher TDS value is normal during initial use, as the filter cartridges need to go through a soaking process.

Procedure for first use (repeat 3-5 times):

• Step 1: Insert the FCR RO and SC filter cartridges. Replace the jug. Fill the water tank with tap water and replace it. Attach the drip tray.
• Step 2: Plug in the power cord. The system will begin filtration (filter indicator light will illuminate).
• Step 3: When the filter indicator light goes out, the jug is full. Pour out the filtered water.
• Step 4: Place the jug back on its base. The system will automatically restart water production.
• Step 5: Repeat steps 2 to 4 until the "Water Change" indicator light flashes. Empty the remaining water from the tank and then refill it with tap water.

Important: Always empty the condensate from the tank before refilling. Skipping this step will shorten the filter's lifespan.

The actual lifespan of the filter cartridges depends on your local water quality.

Tips for extending filter lifespan:

1. Dispose of any remaining wastewater from the tank each time you refill it.
2. Rinse the tank regularly.

These measures reduce impurities in the source water and extend the lifespan of your filter cartridges.

This error is caused by excessively long water production, possibly due to a blockage or continuous operation.

Troubleshooting:

1. Unplug the power cord for 5-10 minutes and then plug it back in.
2. If the problem persists:
• Check that the filter cartridges are inserted correctly – especially the SC filter. Press it in firmly.
• Press your finger on the springs under both water tanks to check if any spring is stuck.
• Clean the seal in the rear water tank.

Please try the following:

1. Empty the tank completely and then refill it with fresh tap water.
2. As a proven practice: Dispose of the remaining wastewater from the tank every time you refill it. Otherwise, impurities will accumulate in the wastewater and contaminate the fresh water.

Should the problem persist, please contact us for further assistance.

Regarding the TDS value: TDS is not a professional method for testing water quality. TDS stands for "Total Dissolved Solids." For example, if you add a very small amount of salt (NaCl) to the water and measure the TDS value, you will find that the result is extremely high. The same applies if your water is rich in minerals – then the TDS value will also be very high.

The under-sink water filter does not remove minerals from the water. It only filters out heavy metals such as lead, mercury, and cadmium, as well as over 70–80 volatile organic compounds (VOCs), and removes a large portion of the chlorine. For this reason, the TDS value is not as low as you might expect.

The TDS measurement method is frequently used with reverse osmosis systems (RO systems). If an RO membrane is not functioning properly, the TDS value will be relatively higher. A significant increase in the TDS value indicates that the RO membrane should be replaced. Please only use TDS measurements with reverse osmosis systems – the results are less meaningful with other types of water filters.

Regarding the lifespan of the filter cartridge for the SFor this system, we recommend replacing the first stage every 3–6 months, the second stage every 8–12 months, and the third stage every 12–18 months. Please note that the lifespan depends on your water quality and daily consumption. All flow capacity specifications on the label are based on actual laboratory tests using provided water.

Here are some tips for making the switch:

• First, the taste: If you notice a significant difference in the taste of your water, it's time to switch.
• Secondly, the water flow: The carbon filters have a precision of 0.5 micrometers – that's ten times higher than most similar products from other brands. If your water flow drops significantly, it means the carbon filter is clogged because your water contains many small particles and volatile organic compounds.

If you have any further questions, please contact us at any time.

That's great feedback, and we'd like to say: Congratulations on your cloudy water! It's perfectly normal for the water to look like this. If you look closely, you'll see lots of tiny bubbles. The filter cartridge consists of a filter membrane with a pore size of 0.5 micrometers or less. The water flowing through these tiny pores becomes micron-bundled water. This is the state the water is at its best in—especially at the beginning. This is typical for reverse osmosis water. It's a good sign that this is happening with your system after a proper flush. If you let the water stand for a while, all the bubbles will disappear, and the water will become crystal clear.

This phenomenon will disappear after a few days of use as the carbon cores normalize. Ideally, we would like the water to always remain as it was at the beginning – because that is the best quality.

We regret to inform you that you should not run hot water through the filter system. Almost all drinking water filters cannot be used with hot water. The high temperature of the water would damage the mechanical parts of the system. The operating temperature for all these systems is limited to 4°C to 38°C (39°F to 100°F).

The smallest hole size is 0.47 inches (approx. 12 mm), the largest hole size is 1.5 inches (approx. 38 mm). The recommended hole size is 0.5 inches (approx. 12.7 mm).

The main difference between the SP99 and SK99 is this: The SK99 is supplied without a tap and must be connected to your existing tap. The SP99 comes with an additional tap. The filter cartridges for the SP99 and SK99 are identical.

Please perform the following troubleshooting steps to check if the filter is clogged. Remove the three filters one after the other and observe whether there is a change in water pressure after removing each filter.

For example, if you remove filter A and the water pressure returns to normal, this means that filter A is clogged.

Yes, that's normal. The filter is designed to withstand a pressure of over 40 bar to prevent the housing from breaking and leaking.

Alternatively, you can purchase the MK-HF/MP-HF filter cartridge. This allows you to change the internal filter without having to unscrew the filter housing.

If you need further assistance, please feel free to contact us.

Please contact us directly and send us photos or a video if possible. This will help us analyze the problem and find the right solution for you.

There is no fixed time frame for when the filter cartridge should be changed. All flow rate specifications on the label are based on laboratory results using specific water. However, water quality varies considerably depending on the user: some use municipal tap water, others well water.

The replacement frequency stated in the product descriptions therefore serves only as a guideline and depends on the water quality and daily water consumption.

TDS is not a professional method for assessing water quality. TDS stands for "Total Dissolved Solids." For example, if you add a very small amount of salt (NaCl) to the water and measure the TDS level, you will get a dramatically high result. Similarly, the TDS level will be very high if your water is rich in minerals.

The MP99, MK99, SP99, and SK99 filter models do not remove minerals from the water. However, they block heavy metals such as lead, mercury, and cadmium, significantly reduce the chlorine content in the water, and the activated carbon has an antibacterial effect.

Total Solids Dissolved (TDS) measurement is primarily used in reverse osmosis systems, as these also remove minerals from the water. If the RO membrane is no longer functioning properly, the TDS value will be relatively high. A rapidly increasing TDS value indicates that the RO membrane should be replaced.

Please do not use the TDS value to evaluate water that does not come from a reverse osmosis system, as the results will otherwise be meaningless.

This filter should be used in combination with municipally treated drinking water or properly disinfected water. The filter cartridge consists of 0.5 micron fine activated carbon (top quality), which can easily become clogged by any kind of dirt or sediment from well water.

Of course you can. If you would like your refrigerator or ice maker to receive clean and safe water from the Frizzlife filter system, we also offer an ice maker kit in our online shop.

We completely understand – we change our minds sometimes too! As much as we'd like to, we unfortunately cannot currently change or cancel an order once it has been placed. We hope to be able to offer a cancellation window in the future.

Should the items not fit, you can of course exchange them for a different style or return them and receive a refund.

We would also like to speak with you! Contact us For questions, concerns, or feedback, we will get back to you within 48 hours. Please note, however, that inquiries received on Fridays will not be answered until the following Monday – possibly even earlier.

We offer international shipping to most countries, including the United States, Canada, Australia, Germany, and the United Kingdom. If you require information about shipping to another country, please contact us.

Standard shipping usually takes 3–5 days. Next-day delivery is also available for all domestic orders (for an additional fee). Shipping times for international orders depend on the product and destination country and are estimated at checkout.

All orders at Frizzlife undergo a processing period before they can be shipped from our warehouse. Most items are shipped within 24 hours. Except on weekends and public holidays, delivery is made on the first available working day. Any special processing times are indicated in the item description.

If multiple orders are placed on the same day and sent to the same address, they will be shipped together. Should you wish to make any changes during the processing time (e.g., address change, item change, or cancellation), please contact us by email.

For orders within Germany, shipping is free for orders over €25. For orders under €25, there is a flat shipping fee of €5 per order. For large orders over €1000, shipping costs depend on various factors (e.g., destination country, product weight). Please contact us by email for further information.

Yes, you can return the product. Our return policy is valid for 30 days. After this period, we unfortunately cannot offer a refund or exchange.

Clearance items (if applicable)

Only regularly discounted items can be refunded; unfortunately, sale items are excluded from exchange or refund.

Exchange (if applicable)

We only exchange items if they are defective or damaged. If you would like an exchange for the same product, please send us an email to support@frizzlife.com.

Gifts

If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit equal to the value of your return. A gift certificate will be sent to you after the returned item is received.

If the item was not marked as a gift at the time of purchase, or if the sender had the order delivered to themselves in order to give you the gift later, the refund will be issued to the sender, who will be informed of your return.

Items must be returned within 30 days of receiving your order. They must be in the same condition as when you received them, unworn/unused, with all tags still attached and the original packaging complete.

Once your return has been received and inspected, we will send you an email to confirm receipt of the returned item. We will also inform you whether your refund has been approved or declined.

If approved, your refund will be processed and automatically credited to your credit card or original payment method within a few days.

If you haven't received your refund yet, please first check your bank account again. Then contact your credit card company, as it can take some time for the refund to be officially processed. After that, contact your bank, as there is often a processing time before the refund is credited.

If you have completed all these steps and still have not received your refund, please contact us at support@frizzlife.com.

You are responsible for the return shipping costs of your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.

Depending on your location, the delivery time for the exchanged item may vary. If you are returning an item worth over €75, you should choose a tracked shipping option or purchase shipping insurance. We cannot guarantee that we will receive your return.