Q: Does the system come with a filter kit? Can the system be connected to the refrigerator?
A: Thank you for your interest in the Frizzlife PX500-A Tankless Reverse Osmosis System. Yes, the integrated system package comes with two pre-loaded filter cartridges. 
 
Q: Does it come with a faucet or do I need to buy an additional one?
A: Thank you for your interest in the Frizzlife PX500-A Tankless Reverse Osmosis System. Included is an RO faucet, a stainless steel faucet with a brushed nickel finish. Frizzlife also offers a matte black finish. Please search #ASIN for detailed information or to purchase.
 
Q: Can the system be connected to a refrigerator?
A: Thank you for your interest in the Frizzlife PX500-A tankless reverse osmosis system. Yes, the unit can be connected to your refrigerator/ice maker using the Frizzlife IMC-1 kit. Please note that you may need a mini tank to increase water pressure if the distance between the filter and the unit exceeds 15 feet. Search for "Frizzlife Mini Tank" to purchase the mini tank.
 
Q: Does the system require power to operate?
A: Thank you for your interest in the Frizzlife PX500-A Tankless Reverse Osmosis System. Yes, please make sure you use a universal outlet to connect the system, not the standard garbage disposal outlet.

Q: How long is the faucet thread? Do you provide a faucet extension if it's not long enough for my granite countertop?
A: Thank you for your interest in the Frizzlife PX500-A Tankless Reverse Osmosis System. The faucet thread is 1.5 inches (3.8 cm). If your granite is thicker, simply send us your complete shipping address for a longer stem through our website, email, or the Amazon Message Center. 

Q: What is the difference between this unit and the APEC units? Is it more expensive, and what are the main advantages?
A: Thank you for your interest in the Frizzlife PX500-A Tankless Reverse Osmosis System. This innovative tankless RO system offers several key features that surpass traditional tank systems:
- High capacity – ensures tankless design, fast water flow and instantly fresh water.
- No tank – integrated unit, no pollution from secondary storage, easy self-installation, less leakage, takes up less space. 
- Low discharge rate - less wastewater, saves water costs in the long term
- Easy to change – swivel design. No need for a plumber.
 
Q: What is the clean water to wastewater ratio? Is there a wastewater prevention plan?
A: Thank you for your interest in the Frizzlife PX500-A tankless reverse osmosis system. The PX500-A's pure effluent ratio is 1.5:1. Producing 1 cup of pure water wastes only 2/3 of a cup of water. Compared to conventional universal reverse osmosis systems, up to 450% water savings can be achieved. 

Q: What is the pH of the source water? Is an alkaline filter included?
A: Thank you for your interest in the Frizzlife PX500-A Tankless Reverse Osmosis System. The third stage of the reverse osmosis system is the alkaline and remineralized post-filter. It can adjust the pH by adding beneficial minerals, further improving the taste of the reverse osmosis water. The final pH would be slightly alkaline, around 7.5-8.5.

Q: What is the pH of the source water? Is an alkaline filter included?
A: Thank you for your interest in the Frizzlife PX500-A Tankless Reverse Osmosis System. The third stage of the reverse osmosis system is the alkaline and remineralized post-filter. It can adjust the pH by adding beneficial minerals, further improving the taste of the reverse osmosis water. The final pH would be slightly alkaline, around 7.5-8.5.

Q: Where can I find replacement filters?
A: Thank you for your interest in the Frizzlife PX500-A tankless reverse osmosis system. Please search for ASR311 for the PX500-A 1st stage, ASR212 for the PX500-A 2nd stage, and ASR313-A for the PX500-A 3rd stage. 

Q: Does the filter remineralize the water after cleaning?
A: Thank you for your interest in the Frizzlife PX500-A Tankless Reverse Osmosis System. The third stage of the reverse osmosis system is the alkaline and remineralized post-filter. It can adjust the pH by adding beneficial minerals, further improving the taste of the reverse osmosis water. The final pH would be slightly alkaline, around 7.5-8.5.

Q: Can it be used with hard water?
A: Thank you for your interest in the Frizzlife PX500-A Tankless Reverse Osmosis System. Yes, with a filtration accuracy of 0.0001 microns, the system can remove over 94% of the TDS from water, including hardness. However, the large particles in hard water can easily clog the system. To extend the life of the filters, we strongly recommend installing a pre-filter or water softener before the reverse osmosis system. Or you should change the system's first stage more frequently.

Q: What if there's a risk of a power outage during a storm? Are there any tips to protect the system from damage caused by a power outage?
A: Thank you for your inquiry. Maintaining your reverse osmosis system is very similar to maintaining a regular appliance. If a storm occurs, simply unplug or disconnect the power supply and then plug it back in. If you have any further questions, please feel free to contact us.

Q: Does the system remove fluoride?
A: Thank you for your interest in the Frizzlife PX500-A Tankless Reverse Osmosis System. Yes, by utilizing an RO membrane with a filtration precision of 0.0001 microns, the system can remove more than 99.99% of harmful contaminants, including fluoride, from your tap water.

Q: How often do I need to change the filters? 
A: Thank you for your interest in the Frizzlife PX500-A tankless reverse osmosis system. It is recommended to change the first and third stages every 3 months, and the second stage every two years. Please note that the actual filter lifespan depends heavily on the quality of your tap water and the frequency of water use.

If you have any further questions, please contact us at support@frizzlife.com